YOUR JOURNEY TO BETTER HEARING
At Firstsight we feel we offer the best patient journey for you or your loved one. All your appointments with us will be part of your over all ear health package so should you require any assistance at any time all you need to do is call and make an appointment and you will be seen at a time that is convenient to you.
You will not be charged for your aftercare so we urge you to reach out to us should you need our help.
During your first consultation we will conduct a full and thorough hearing test.
In depth COSI
Understanding you and your hearing loss. What problems are you having and how can we work together to fix them.
Ear Health Check
We will now examine the health of your ears by inspecting your ear canal. We will be looking for ear wax, the condition of your ear canal & the health of your ear drum. We will show you this using our high resolution otoscope equipment.
If your outer ear is healthy we will then carry out a serious of audio-metric tests. This will include AC & BC testing followed by a serious of word tests. This part is where we establish exactly where or even if there is a problem.
We will now explain your results in a clear manner that you will understand. We feel it is very important tat you understand why you have hearing loss and why you may struggle in certain situations. Our experience shows that people who fully understand there hearing loss have a higher satisfaction rate with hearing aids.
Now we will give you a live demo of hearing aids. This will give you an immediate understanding of what you can expect from the correct hearing aid prescription.
30 Day Free Trial
From here we will work together to get you the right solution that you can take away for your 30 day free trial.
2ND CONSULTATION (60 MINS)
We will now fit your hearing aids and show you how to use them. We believe that you should avoid hearing test and fit on the same day.
We feel its important that your hearing test appointment is thorough and you have a solid understanding of your hearing loss. Only then should we progress to fitting.
During this appointment we will custom programme your hearing aids & show you how to use them.
3RD & 4TH CONSULTATION
You will now have had your hearing aids for 10 days its time for us to check your progress. During this appointment we will connect your hearing aids to our computer systems and check the settings as well as the logging information.
You will tell us how your experience has been and believe it or not the hearing aids will tell us all the different challenges you have faced!! This is called log it all.
Between your feedback and the hearing aids we will now fine tune your hearing aids so we can achieve optimal results.
Depending on experience you may require 2 of these appointments
HEARING CHECK UPS
EVERY 6 MONTHS (30 MIN)
You will never leave us without a forward appointment and the maximum time between appointments will be 6 months.
At your hearing check up we will:
Clean and check the acoustics of the hearing aid.
Update any new software updates from your hearing aid manufacturer.
Check the health of your ears for ear wax and general health.
Re programme your hearing aids if your listener experience has changed.
Carry out in In-Situ Audiometry to make sure you are in perfect alignment with your hearing aids.
Every 18 months we will carry out a full hearing reassessment to make sure your hearing has not changed and if so we will re programme and readjust your hearing aids as necessary.